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Initial Interviews
Hiring is a Risk
Hiring people is a risk. There is always a
possibility that a manager will make a istake.
Too many companies and managers hire out of FEAR,
rather than out of VISION. Several years ago the
Dallas Cowboys lost a playoff game to the San
Francisco 49ers by approaching the whole game
tentatively and cautiously. They were not willing
to take a risk, especially when they were ahead.
They were more afraid of losing than motivated
by the vision of winning.
We often see hiring done in the same way.
Candidates are too often chosen because they are
safer bets. They are paraded around and interviewed
by scores of people, even committees, in order to
get everyone's approval. This approach is less
effective in selecting the best candidate than in
spreading the risk around, so that everyone is
"covered" if it doesn't work out. Interviewing can
literally become a popularity contest, eventually
put to a vote.
So often, finding a good candidate is mentally
tough to do because of distaste for a long, drawn
out interviewing process. We do not interview and
hire often enough to really get good at it. The
mental hurdle of having to set aside the time and
effort drags us down. Although interviewing and
hiring are two of the most important functions of
a manager, they are risky. They have no immediate return
on investment and are time consuming!
Make the Process Easier
There are, however, ways of making the process
easier. The first is to keep initial interviews
simple. So often we talk to managers who feel
they have to devote days to initial interviewing.
They find themselves exhausted at the end of the
process because they do most of the talking: Telling
the candidates about the job, the company, and
whatever else comes up in an unstructured
conversation.
Positive criteria for the position and candidate
need to be established before interviewing begins.
We recommend an initial structured interview
lasting no more than one half hour. By structured
we mean a prepared list of questions that are asked
of each candidate. The interviewer should record
their answers, so they can be compared. The purpose
of the initial interview is to assess the candidate's
skills, experience and ability to do the job.
Second, a personality check can be made to
assess the candidate's ability to fit in. It's
that simple.
One Half-Hour
An employer does not have to sell the candidate
on the job and his company or make a total assessment
of the candidate. He is seeking only to answer a few
questions about the candidate's ability to do the
job. He should inform the candidate that he is only
going to be interviewed for half an hour, and, if there
is interest, there will be other interviews to answer
the questions of both parties. This way there are no
other expectations about the length or the purpose of
the initial interview. The process is clear from the
start.
An interviewer has no obligation to even fill
the half hour. If he comes to the conclusion in
the first five minutes that the candidate is not
a contender for the job, he should inform the
candidate and end the interview. A candidate will
appreciate that his time wasn't wasted. Likewise, if
in the first few minutes of the initial interview,
the interviewer concludes the candidate should be
asked back and pursued, he can inform the candidate
that he will be asked back, give him literature on
the company, and the interview can end.
The End
At the end of each initial interview, the
interviewer should take two or three minutes to note
his initial impressions of the candidate. Upon
completion of initial interviews, the interviewer
can begin to compare and rank the candidates.
Candidates who are nearly equal should be invited
back with the top candidates. At least 4 or 5
candidates should be invited back. Limiting it to
too few runs the risk of the top one or two candidates
eliminating themselves, or being eliminated, and
having no one left to consider.
Once initial interviews are concluded, in-depth
second, third, and even fourth interviews can be
scheduled. Following these guidelines will make
the interviewing process more productive.
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