The Technology Support Representative is the primary point of contact with all matters regarding technology, ensuring a timely response

to all customer inquiries. As an expert for the products, tools, and services; this person will bring an advanced knowledge for technology

and problem solving skills.  This position will also assist with Account Support role.
· Completes remote installation, training, technical support, and maintenance of software and devices
· May visit client on-site to perform customer setup and installations, training and product demos, and troubleshooting
· Provides on-call assistance for after-hours issues
· Solves problems by gathering information and evaluating options
· Analyzes customer needs, identifies problems, researches issues, and recommends solutions
· Provides high level of technical support and troubleshooting
· Logs and tracks inquiries and maintains history records and related documentation
· Coordinates the resolution of all customer issues related to features, quality, warranty, cost, and technical matters
· Manages inventory status and reports and submits purchase orders to meet customer needs and product sales
· Manages incoming and outgoing shipments, order fulfillment, and customer returns
· Monitors customer repair orders and initiates company repair process
· Maintains and enforces customer compliance to hardware and software regulations
· Attends ongoing training to develop expert-level proficiencies in products, services, tools, and procedures