Role Description:

We are seeking a full-time Inside Sales/Customer Service Representative for a dynamic manufacturer and supplier in the garage door industry. This role is located near Fort Worth, Texas. The Inside Sales/Customer Service Representative will engage with customers, provide support, ensure customer satisfaction, and deliver a positive customer experience.

Responsibilities:

· Engage with customers through various communication channels.

· Provide support and assistance to customers, addressing inquiries and resolving issues.

· Ensure customer satisfaction by delivering high-quality service and solutions.

· Maintain accurate records of customer interactions and transactions in the CRM system.

· Collaborate with the sales and product teams to align strategies and share customer insights.

· Achieve or exceed sales targets and customer service goals.

· Stay updated with industry trends and best practices.

Qualifications:

· Required: Customer Service and Computer Skills.

· Customer Satisfaction and Customer Experience skills.

· Strong communication and interpersonal skills.

· Ability to multitask and prioritize tasks effectively.

· Experience in sales or customer service roles.

· Preferred: Knowledge of CRM systems.

· Preferred: Knowledge of the construction or garage door industry.

· Experience with Epicor ERP and MRP a plus.

· Microsoft Word, Excel, and Outlook also a plus..