Our Fort Worth client company is seeking a Desktop Support Technician with 1-3+ years of hands-on experience in a desktop support, IT help desk, or similar technical support role.
The ideal candidate will have strong technical skills in MS Office, MS 365 Administration, and MS Active Directory.
Key Responsibilities
● Provide support for desktops, laptops, printers, and related peripherals, including
installation, configuration, and troubleshooting
● Deploy, relocate, upgrade, and replace desktop and laptop systems
● Assist with network connectivity, data cabling, phone deployments, workstation
moves, and related infrastructure support
● Assist with employee onboarding and offboarding, including workstation and
email setup and asset recovery
● Maintain desktop systems by applying patches, updates, and repairs
● Support manufacturing, engineering, testing, and quality-related computer
systems
● Manage internal tickets and calls
● Participate in hardware and software rollouts and technology upgrades
● Monitor IT infrastructure and applications for service interruptions and security
incidents, escalating issues as needed to senior IT staff
● Use various resources, including Copilot AI-assisted troubleshooting tools, to
diagnose and resolve technical issues
● Support end users while communicating technical issues and resolutions
effectively
● Support company cybersecurity, compliance, and audit requirements, as well as
endpoint management and security tools
● Maintain IT asset inventory records and assist with equipment lifecycle
management
Compensation & Additional Information
$22 – $26 per hour
This is a 100% on-site, 90-day contract-to-hire opportunity.